Privacy Policy

Privacy Policy

Last Updated: March 25th, 2025

1. Introduction

Welcome to Rleads LLC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

2. Who We Are

• Business Name: Rleads LLC

• Address: 11323 Amherst Avenue, Silver Spring MD 20902, United States

• Email: [email protected]

• Phone: +1 855-888-1927

3. Information We Collect

1. Personal Information: We collect the following personal information when you sign up or create an account, subscribe to our services, or place an order for invoicing purposes:

   • Name

   • Email address

   • Phone number

   • Business name

2. Automatically Collected Data:

   • Cookies and Tracking Technologies: We (or our third-party partners) use cookies, tracking pixels, or similar technologies to track your activity on our website.

   • Usage Data: We may collect data about how you access and use our website, including your IP address, browser type, and operating system, to improve user experience.

We do not knowingly collect sensitive personal data (e.g., health or financial information) beyond what is necessary for billing (e.g., payment information through Stripe) or to fulfill our services.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

1. To Provide and Maintain Our Services:

   • Creating and managing user accounts.

   • Processing subscriptions and payments.

   • Providing customer support.

2. SMS Communications (A2P):

   • Confirming appointments via text messages.

   • Sending service or account-related notifications.

   • Sending marketing or promotional messages (when you have opted in).

3. Communication:

   • Sending important notices, such as billing reminders or service updates.

   • Sending promotional content when you’ve given consent.

4. Analytics and Improvements:

   • Using Google Analytics to understand website usage and user interactions.

   • Monitoring usage, detecting fraud or abuse, and performing debugging or testing.

5. Disclosure of Your Information

We may share your personal data with third parties for the following reasons:

1. Service Providers:

   • Stripe for payment processing.

   • LeadConnector for whitelabeled CRM, marketing, and booking tools.

   • Google Analytics for website analytics.

2. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

3. Legal and Compliance: Where required by law or to respond to valid requests by public authorities (e.g., a court or government agency).

6. Data Storage and Security

We store your information on secure cloud servers. We have implemented the following measures to safeguard your data:

• Encryption of data in transit (HTTPS/SSL).

• Use of Cloudflare to protect against DDoS attacks and malicious traffic.

• Restricted access to databases containing personal information.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and to store certain information. Cookies help us remember your preferences, enhance user experience, and gather analytics data. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

8. Your Rights and Choices

1. Opt-Out of Marketing Communications: You have the right to opt out of receiving marketing emails or SMS messages at any time. You can do so by clicking the “unsubscribe” link in any email or replying “STOP” to any SMS, or by contacting us at [email protected].

2. Access, Update, or Delete Your Data: You can access and update your personal information within your account settings. You can also request that we delete your personal data by contacting us at [email protected].

3. Age Restrictions: Our services are intended for individuals who are at least 18 years old. We do not knowingly collect information from minors under 18.

9. International Users

Although we primarily operate within the United States, your personal data may be transferred to and processed in other countries. We will ensure appropriate safeguards are in place to protect your personal data when it is transferred.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top.

11. Contact Us

If you have questions or concerns regarding our Privacy Policy, please contact us at:

• Address: 11323 Amherst Avenue, Silver Spring MD 20902

• Email: [email protected]

• Phone: +1 855-888-1927